Customer Success Specialist
hace 4 semanas
The Customer Success Specialist at ThousandEyes is a key player in maintaining strong, long-lasting customer relationships. This role is responsible for ensuring the success of the customer journey, measured by adoption and health scores. The ideal candidate will have a 'customer first' attitude, excellent communication and problem-solving skills, and a proven background in lead generation and prospecting.
Key Responsibilities- Work closely with Customer Success Managers and Technical Adoption Managers to ensure customer success.
- Communicate objectives and ensure timely delivery of solutions.
- Assist with ticket escalations and provide regular reporting on customer health and utilization.
- Develop long-term relationships with assigned ThousandEyes customers.
- Coordinate, develop, and lead customer projects.
- Launch and onboard new customers, setting them up for success with the platform.
- Become a trusted adviser for partners and operational teams via the ThousandEyes platform.
- Forecast and track key account metrics.
- Help drive customer renewal.
- Assist with high severity requests or issue escalations as needed.
- A standout 'customer first' attitude.
- Outstanding communication and problem-solving skills.
- Excellent listening, negotiation, and presentation skills.
- Proven background in lead generation and prospecting.
- At least 1-2 years of professional experience with data collection or analytical experience in software or technology.
- Ability to work with various business units.
- Highly organized with outstanding follow-up skills.
- Technically adept, understanding of software and how businesses use software.
- SaaS experience a plus, but not required.
- Passion for cloud technologies.
- 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies.
- Excellent verbal and written communication skills.
- Proficiency in English (written and verbal).
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