Customer Success Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Cisco A tiempo completo
About the Role

The Customer Success Specialist at ThousandEyes is a key player in maintaining strong, long-lasting customer relationships. This role is responsible for ensuring the success of the customer journey, measured by adoption and health scores. The ideal candidate will have a 'customer first' attitude, excellent communication and problem-solving skills, and a proven background in lead generation and prospecting.

Key Responsibilities
  • Work closely with Customer Success Managers and Technical Adoption Managers to ensure customer success.
  • Communicate objectives and ensure timely delivery of solutions.
  • Assist with ticket escalations and provide regular reporting on customer health and utilization.
  • Develop long-term relationships with assigned ThousandEyes customers.
  • Coordinate, develop, and lead customer projects.
  • Launch and onboard new customers, setting them up for success with the platform.
  • Become a trusted adviser for partners and operational teams via the ThousandEyes platform.
  • Forecast and track key account metrics.
  • Help drive customer renewal.
  • Assist with high severity requests or issue escalations as needed.
Qualifications
  • A standout 'customer first' attitude.
  • Outstanding communication and problem-solving skills.
  • Excellent listening, negotiation, and presentation skills.
  • Proven background in lead generation and prospecting.
  • At least 1-2 years of professional experience with data collection or analytical experience in software or technology.
  • Ability to work with various business units.
  • Highly organized with outstanding follow-up skills.
  • Technically adept, understanding of software and how businesses use software.
  • SaaS experience a plus, but not required.
  • Passion for cloud technologies.
  • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies.
  • Excellent verbal and written communication skills.
  • Proficiency in English (written and verbal).


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