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Bilingual Customer Service Representative

hace 2 meses

Tijuana, Baja California, México Eddy Pump Corporation A tiempo completo

Eddy Pump Corporation is seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Responsibilities
  • Serve as the primary point of contact for customers, handling inquiries, order processing, and resolving issues related to products or services in a timely and professional manner.
  • Communicate effectively with customers in both English and Spanish to ensure accurate understanding and build rapport.
  • Provide product information, technical specifications, and pricing details to customers, assisting them in making informed purchasing decisions.
  • Collaborate closely with internal teams, including sales, production, and logistics, to ensure timely delivery of products and resolve any customer-related concerns.
  • Process customer orders, track shipments, and update customers on the status of their orders, maintaining accurate records in the system.
  • Handle customer complaints or issues, investigate the root cause, and propose appropriate solutions to meet customer satisfaction.
  • Follow up with customers to ensure their concerns are resolved and gather feedback to improve overall customer experience.
  • Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
  • Stay updated on product knowledge, manufacturing processes, and industry trends to provide accurate and up-to-date information to customers.
  • Adhere to company policies, procedures, and quality standards to ensure consistent and high-quality customer service.
Qualifications
  • Proven experience as a Customer Service Representative or similar role in a manufacturing environment is preferred.
  • Fluency in English and Spanish is essential. Exceptional verbal and written communication skills in both languages are required.
  • Strong customer service skills, with the ability to build positive relationships and effectively address customer needs and concerns.
  • Excellent problem-solving and conflict resolution abilities, with a focus on finding practical solutions for customers while considering manufacturing constraints.
  • Proficient computer skills, including experience with customer service software, order management systems, and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills to handle multiple tasks and prioritize workload effectively.
  • Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
  • Flexibility to adapt to changing customer demands and work in a fast-paced manufacturing environment.