Technical Service Management Specialist

hace 6 días


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Opportunity

We are seeking a skilled Technical Service Management Specialist to join our high-performing team. In this role, you will be responsible for delivering SAP WRP and S4 service lifecycle management, ensuring reliability and availability.

Key Responsibilities
  • Daily operations and service improvement focusing on day-to-day operation and service reliability.
  • Collaboration with different partners and teams to implement IT standards for SAP systems.
  • Monitoring, supporting, and improving services according to incident, change, and problem management for daily operations.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Fluent English language skills.
  • 2+ years of experience in configuration, development, testing, and release.
  • Broad understanding of distributed application systems and data center infrastructure.
  • Proven track record of success participating in projects and initiatives.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
About You

You will thrive in this role if you have excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. A proven ability to learn new technologies quickly is also essential.

What We Offer

We offer a comprehensive compensation package that includes an estimated salary of $120,000 per year, flexible working hours, and a range of benefits including health insurance, retirement plans, and paid time off.

About Us

Thomson Reuters is a global business committed to diversity and inclusion. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.



  • Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    About the RoleWe are seeking a skilled Technical Service Management Specialist to join our team in LATAM - Latin America. The successful candidate will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes across functional silos, geographic and business unit boundaries.Key...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryAt Nuvit Service, we are seeking a skilled Technical Systems Specialist to join our team. As a key member of our IT operations team, you will be responsible for reviewing, analyzing, and evaluating information technology systems operations. Your expertise will be crucial in determining user needs and requirements, and recommending ways to improve...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryAs a Technical Support Specialist at Nuvit Service, you will be responsible for managing the product life cycle of all service-raised incidents and service requests. This role requires the use of knowledge management to inform customers on progress and advise on workarounds where necessary. Additionally, you will support and maintain end-user...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: Vulnerability Management SpecialistAbout the Role:We are seeking an experienced Vulnerability Management Specialist to join our team at Nuvit Service. The ideal candidate will have a strong background in IT and Information Security, with a focus on vulnerability management and remediation.Key Responsibilities:Install and manage vulnerability...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Incident Management RoleThe Incident Management Specialist will be responsible for reviewing and accepting or rejecting assigned incidents, investigating and diagnosing the incident, and documenting incident resolution or workaround in the Service Management application.Key Responsibilities Contribute to assigned investigation tasks and actively participate...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    We are seeking an experienced Incident Management Specialist to join our team at Nuvit Service. The successful candidate will have a strong background in IT and be able to analyze problems with attention to detail.This role is ideal for someone who is a team player with personal drive and a high degree of intrinsic motivation. As an Incident Management...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Job OverviewWe are seeking a skilled SAP Sales Reporting Specialist to join our team. As a key member of our operations, you will be responsible for delivering reliable infrastructure and application operations according to business expectations.About the RoleDeliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Are you looking for a challenging role where you can utilize your technical skills to provide top-notch support to our customers? Look no further! At Nuvit Service, we are seeking an experienced Technical Support Specialist for End User Computing to join our team.About the RoleThis is a fantastic opportunity to work with cutting-edge technologies and be part...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Summary:EUC Informatica is seeking a highly motivated Technical Support Specialist to join our team at Nuvit Service. As a key member of our Technical Support team, you will be responsible for providing top-notch technical support to our customers. Your primary focus will be on managing the product life cycle of all service-raised incidents and service...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Summary    We are seeking a skilled Technical Governance Specialist to manage the product life cycle of all incidents generated by our service and all service requests. The ideal candidate will have experience with cloud technologies, network connectivity, and Active Directory.Key ResponsibilitiesDesign, implement, and maintain computer systemsManage...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryAt Nuvit Service, we are seeking an experienced IT Risk Management Specialist to join our team. The successful candidate will work closely with our IT department to identify and mitigate potential risks to our organization's information security.Key Responsibilities* Conduct risk assessments and develop strategies to minimize threats to our...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: "Security Specialist"Job Summary:The "Security Specialist" role plays a pivotal part in ensuring the security and integrity of our systems and data at Nuvit Service. This position is responsible for assisting the Security teams in consolidating the way/tool used to measure hardening compliance, as well as identifying and remediating hardening...


  • Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    About the RoleIron Mountain is seeking a highly skilled IT Service Management Specialist to join our Global IT Service Management Team. As an Incident Resolution Expert, you will play a critical role in ensuring the smooth operation of our IT services by detecting, responding to, and mitigating service-impacting events.Key ResponsibilitiesSwiftly detect and...


  • Ciudad de México, Ciudad de México GoFleet A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our Service Desk team. Based in Mexico and working onsite, this role involves providing exceptional support to our global customer base, ensuring seamless operation and user experience.The role will require handling a significant volume of support tickets, focusing on hardware and...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Nuvit Service is offering an exciting opportunity for a skilled Data Management and ETL Process Specialist to join our team. This role involves developing ETL processes to transform data from various sources, designing solutions for data management, and implementing corrections to existing ETL processes.About the JobThe successful candidate will have 5 years...


  • Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completo

    About Novo Nordisk A/SNovo Nordisk A/S is a leading global healthcare company that specializes in the discovery, development, and manufacturing of innovative pharmaceuticals and biotechnology products.SalaryThe estimated annual salary for this position is between $80,000 to $120,000 depending on qualifications and experience.Job DescriptionWe are seeking an...

  • IT Specialist

    hace 1 mes


    Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

    Join Element Fleet Management as a Technical IT SpecialistAt Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a skilled Technical IT Specialist to join our team and help us deliver a superior client experience.As a Technical IT Specialist, you'll be responsible for setting up and...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    We're seeking an analytical and solution-oriented professional to join our team as a SAP Technical Service Coordination Specialist. This role involves coordinating technical service delivery, driving discussions with customers and internal stakeholders, and providing training and guidance to colleagues.Key Responsibilities:Coordinate technical service...