Front Desk Operations Manager
hace 3 días
Marriott International, Inc is seeking a highly motivated Front Desk Operations Manager to join our team at Fairfield Inn & Suites Tijuana.
About the RoleThis role will be responsible for assisting staff with expediting problem payments, following up with guests regarding satisfaction with guest-related issues, and processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Responsibilities- Process all payment types such as room charges, cash, checks, debit, or credit.
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Cash guests' personal checks and traveler's checks.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Assist management in training, motivating, and coaching employees; serve as a role model.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Anticipate and address guests' service needs.
- Develop and maintain positive working relationships with others.
The estimated salary range for this role is $25-$35 per hour, depending on experience and qualifications. Additionally, Marriott International offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Marriott InternationalAs a global hospitality leader, Marriott International is committed to providing exceptional service to our guests while maintaining a safe and welcoming environment for all. We believe in hiring a diverse workforce and sustaining an inclusive culture. If you're passionate about delivering world-class service and making a difference in the lives of our guests, we encourage you to apply for this exciting opportunity.
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