Front Desk Operations Manager

hace 3 días


Tijuana, Baja California, México Marriott International, Inc A tiempo completo
Job Overview

Marriott International, Inc is seeking a highly motivated Front Desk Operations Manager to join our team at Fairfield Inn & Suites Tijuana.

About the Role

This role will be responsible for assisting staff with expediting problem payments, following up with guests regarding satisfaction with guest-related issues, and processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Responsibilities
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Cash guests' personal checks and traveler's checks.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Requirements
  • Assist management in training, motivating, and coaching employees; serve as a role model.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests' service needs.
  • Develop and maintain positive working relationships with others.
Compensation and Benefits

The estimated salary range for this role is $25-$35 per hour, depending on experience and qualifications. Additionally, Marriott International offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Marriott International

As a global hospitality leader, Marriott International is committed to providing exceptional service to our guests while maintaining a safe and welcoming environment for all. We believe in hiring a diverse workforce and sustaining an inclusive culture. If you're passionate about delivering world-class service and making a difference in the lives of our guests, we encourage you to apply for this exciting opportunity.


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