SAP Operations Senior Specialist

hace 1 mes


Ciudad de México, Ciudad de México Diageo A tiempo completo

Job Summary

Diageo is seeking a highly skilled SAP Operations Senior Specialist to join our Global SAP Operations team. The successful candidate will be responsible for ensuring the availability and performance of our SAP systems, providing 2nd level support, and collaborating with service providers to integrate SAP improvements into our operations.

Key Responsibilities

  • Manage day-to-day SAP operations, ensuring systems are available 24/7 and meeting SLA/OLA requirements.
  • Provide 2nd level support for service delivery and service support escalations.
  • Partner with service providers to integrate SAP improvements into Diageo's ongoing operations.
  • Act as Service Introduction Managers and Service Introduction Leads on SAP projects.
  • Conduct in-depth operations reviews for all SAP global production capabilities.
  • Execute all service delivery and service support processes for all SAP production capabilities.
  • Review third-party vendors and contracts to ensure appropriate operation principles are in place.
  • Participate in internal and external audits on SAP operations.
  • Execute and ensure partners are executing information security standards and standard operating procedures.
  • Execute approved SAP investigations and forensics.
  • Follow sun support for Global SAP systems.
  • Reporting on SAP systems, availability, trending, performance, capacity.
  • Audit controls and risk management on SAP systems.
  • Service improvement plans for SAP using reports, i.e., Early Watch, Data Volume Management.
  • Ticket management, Service Now, report, and ensure vendors/partners are meeting SLA/OLA.
  • Outage management, lead, and support system outages.
  • Monitor and respond to SAP events.
  • Implementation and administration of SAP solutions.
  • Participate in SAP compliance efforts.
  • Helping ensure technical solutions leverage industry best practices.
  • Evaluate and recommend new and emerging SAP products and technologies.
  • Develop SAP standards, policies, and processes.
  • Evaluate and recommend new and emerging security products and technologies.
  • Identify security issues and risks, and develop mitigation plans.
  • Health network performance knowledge.
  • Ability to multi-task and handle multiple, high-priority, high-visibility projects concurrently.


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