IT Process Specialist

hace 2 semanas


Monterrey, Nuevo León, México Comforcehealth A tiempo completo
Job Description

We are seeking a highly experienced IT Process Specialist to join our team at Innova Solutions.

Key Responsibilities:

  • Define and implement IT processes aligned with best practices and global standards.
  • Monitor and measure the performance of IT processes, with a focus on continuous improvement.
  • Manage IT services including Incident, Problem, Change, Business Relationship, and Project Management.
  • Oversee platform management and resolve technical issues efficiently.
  • Lead and execute IT projects, ensuring alignment with organizational goals.
  • Maintain comprehensive documentation for processes and projects.

Requirements:

  • Expertise in ITIL Processes and ISO 20000 standards.
  • Proven experience in process definition and implementation in complex environments.
  • Strong ability to measure and monitor process performance.
  • Experience in IT Services Management.
  • Solid project management skills.
  • General knowledge of cybersecurity principles and practices.

Benefits:

  • Medical & pharmacy coverage.
  • Dental/vision insurance.
  • 401(k).
  • Health saving account (HSA) and Flexible spending account (FSA).
  • Life Insurance.
  • Pet Insurance.
  • Short term and Long term Disability.
  • Accident & Critical illness coverage.
  • Pre-paid legal & ID theft protection.
  • Sick time, and other types of paid leaves (as required by law).
  • Employee Assistance Program (EAP).

About Innova Solutions:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

  • One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022).
  • ClearlyRated Client Diamond Award Winner (2020).
  • One of the Largest Certified MBE Companies in the NMSDC Network (2022).

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.


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