Construction Territory Adoption Strategist

hace 2 semanas


Xico, México Autodesk A tiempo completo

Role Overview

As a Territory Adoption Specialist within the Autodesk Emerging Business organization, your primary responsibility will be to retain and expand our construction customers. You will play a crucial role in enabling continuous adoption of our cloud solutions and fulfilling our customers' desired business outcomes.

Your Responsibilities:

  • Achieve accurate assessments of customer risk for retention and renewal using various digital assessment tools and reports.
  • Organize target accounts according to pre-defined priority criteria.
  • Proactively contact customers that are at risk.
  • Ensure customers maximize value from their investment in Autodesk Solutions, utilize all licenses, identify new opportunities, ensure renewal, and collaborate with other teams for growth attainment.
  • Conduct outbound customer calls with a required minimum number of calls daily.
  • Utilize Salesforce to document all customer opportunities and customer activity.
  • Assist customers in adopting new features or changes in the product.
  • Guide customers through significant changes or transitions in their use of the product.

Requirements:

  • Fluency in English is necessary.
  • A relevant Bachelor's degree or equivalent work experience is required.
  • 2-4 years of experience in customer success, renewals, or inside-sales (individual contributor role) is preferred.
  • An understanding of customer success principles, approaches, and considerations is essential.
  • Experience managing time on customer calls, troubleshooting follow-ups, customer relationship management, and new customer outreach is necessary.
  • Knowledge of construction software is required.

About Autodesk:

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. We are committed to building lasting relationships with our customers and driving revenue for Emerging Business.

Estimated Salary Range:$80,000 - $120,000 per year



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