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Field Quality Investigation Specialist
hace 2 meses
Job Function
The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria:
- Monitors various sources of field quality data and takes appropriate action to achieve quality targets for assigned models.
- Establishes priority and action plans for incident investigation and reporting. Prepares field information and parts demand forecasts.
- Conducts investigative research at Nissan's Field Quality Center and sometimes travels to Nissan dealers or other customer locations in the United States. Identifies, investigates, and reports quality issues and field technical incidents.
- Leads or participates in weekly Direct Communication meetings with plant and design staff to review current warranty claims/quality issues to be investigated and reported through the DRIVE system.
- Meets regularly with Plant Quality teams at various manufacturing locations in Aguascalientes to identify and resolve quality issues in vehicle manufacturing and occasionally with suppliers (Monozukuri).
- Collects and analyzes warranty return parts and issues technical reports and parts to the assigned function.
- Prepares Technical Service Bulletins and provides technical assistance to other departments. Analyzes and identifies engineering issues regarding warranty and durability incidents, and seeks engineering countermeasures.
- Communicates product issues to management for countermeasure development. Distributes report results to appropriate design groups and tracks corrective action activities.
- Contributes to building brand value and achieving enduring profitable growth.
Minimum Requirements
The following qualification statements reflect the minimum skills and abilities required of the qualified applicant:
- In-depth technical understanding of automotive design and development processes, production, troubleshooting, and maintenance.
- Five (5) or more years of directly related professional-level Engineering experience.
- Bachelor's degree in a related Engineering discipline.
- Strong English language skills with minimum competency rating of 80%.
- Ability to travel up to 25% including occasional travel to the United States, as needed.
Nissan's Commitment to Diversity and Inclusion
Nissan is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all employees feel valued and respected.
