Customer Support Specialist
hace 2 días
At Citi, we are seeking a Customer Support Specialist to join our team.
As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients by assisting with their inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities:
• Assist clients with their service inquiries and resolve issues in a timely and professional manner.
• Use various computer systems to complete assigned tasks and address account inquiries.
• Develop and maintain working knowledge of Citi products and services.
• Analyze and identify potential risks and provide solutions that meet client needs.
• Complete assigned tasks in an accurate and efficient manner.
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
Requirements:
• 2-4 years' work experience in a related role.
• Proficient in Microsoft Office and Windows Operating Systems.
• Demonstrated experience solving customer service inquiries.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad.
• Proven ability to navigate multiple systems and customer service platforms concurrently.
• High School diploma or equivalent.
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