Senior Technical Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Oracle A tiempo completo
About Oracle

At Oracle, we are a global leader in enterprise software and cloud computing. We help our customers simplify their IT, drive innovation, and lower costs.

Salary Information

The estimated salary for this role is $85,000 - $115,000 per year, depending on experience and location.

Job Description

This role is responsible for delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The ideal candidate will have a strong technical background and excellent communication skills.

Key Responsibilities
  • Provide strategic technical support to assure the highest level of customer satisfaction.
  • Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
  • Lead complex problem-solving sessions and provide expert-level guidance to internal teams.
  • Analyze and troubleshoot complex technical issues with minimal supervision.
  • Collaborate with cross-functional teams to implement process improvements and optimize product performance.
Requirements
  • 3+ years implementation, support, consulting and/or development experience in CRM application environments.
  • Well-developed troubleshooting and diagnostic skills.
  • Experience with log reading, SQL tuning, network configuration, server configuration, and Web Server optimization.
  • Ability to analyze details and synthesize the "big picture" frequently working with incomplete or ambiguous data.
  • Working experience in XML, web services, Java, JavaScript, PLSQL, databases, and Groovy scripting.
  • Exceptional troubleshooting and problem-solving abilities.
Education

Bachelor's degree in Computer Science or related field preferred. Other qualifications with adequate experience might be considered.



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