Technical Infrastructure Operations Coordinator

hace 7 días


Xico, México J.S. Held A tiempo completo
Job Description:

We are seeking a highly skilled Technical Infrastructure Operations Coordinator to join our Information and Technology team in Mexico.

The ideal candidate will have a strong grasp of organizational skills, be flexible, and possess strategic thinking abilities. They will be responsible for creating tickets, managing inventory EOL to ITAD, ordering materials, coordinating purchasing and tech dispatches with vendors, and ensuring the smooth installation of equipment.

Key Responsibilities:
  • Create and manage tickets and equipment disposal lists
  • Manage existing and current inventory EOL to ITAD
  • Order necessary materials and assist the M&A team with office needs assessments
  • Coordinate purchasing and tech dispatches with vendors
  • Ensure seamless equipment installation with SHI or Converge, including configuration and functionality checks
  • Coordinate with SHI tech dispatch for IMAC and M&A Projects
  • Identify live printers, gather device information, and maintain IP, admin credentials, POC, and other relevant details
Requirements:
  • Bilingual in English and Spanish with excellent communication skills
  • Experience as an Infrastructure, Service Desk, or IT Management Assistant
  • Bachelor's degree in a related field
  • Strong project management skills
  • Able to meet deadlines while being detail-oriented
  • Exceptional customer service skills to support clients' inquiries and requests
  • Strong independent work ethic and leadership qualities
  • Proficient in Microsoft Excel and Microsoft Word with strong verbal and written communication skills
Estimated Salary:

$60,000 - $80,000 per year

About J.S. Held:

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients on high-stakes matters. Our professionals serve as trusted advisors to organizations facing complex challenges.

Benefits:

We offer a comprehensive suite of services, products, and data to enable clients to navigate complex situations. Our flexible work environment allows employees to work remotely, and we provide generous annual leave policies and comprehensive medical insurance.



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