Customer Service Ambassador

hace 2 semanas


Monterrey, Nuevo León, México Afni A tiempo completo

About the Role

\helpersof Afni, we are seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a dynamic team and make a real impact in the lives of our customers.

Salary and Benefits\

As a Customer Service Ambassador, you can expect a competitive salary of $25,000 per year, commensurate with experience. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

Job Responsibilities

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The primary responsibility of this role is to provide exceptional customer service and support to our clients. This includes responding to telephone inquiries regarding client billing questions, sales, upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects, and retention. You will also be required to handle stressful and sometimes angry calls with empathy and professionalism.

Requirements

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To be successful in this role, you must have a High School Diploma/GED and at least 6 months of call center experience. You should also have a strong command of English, equivalent to level B2/C1 (Conversational).

Work Location

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This position is located in Nuevo León, Mexico, where you will be working in a fast-paced and dynamic environment. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

How You Will Make a Difference

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As a Customer Service Ambassador, you will play a critical role in delivering exceptional customer experiences and driving business growth. You will have the opportunity to work with a talented team and develop your skills and knowledge in a supportive and collaborative environment.

We Are Looking for

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We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer service. If you are a team player with excellent communication and interpersonal skills, we encourage you to apply.



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