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Support Solutions Specialist
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FreshBooks is a leading cloud-based accounting software platform built for small business owners. Our goal is to make accounting simple and stress-free, allowing our customers to focus on what they do best.
Job DescriptionWe are seeking a highly motivated Support Solutions Specialist to join our Support team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through phone support.
This role involves working with customers who use our cloud-based accounting software, resolving their inquiries, and providing solutions that meet their needs. You will work closely with our cross-functional teams to ensure seamless customer interactions.
- Key Responsibilities:
- Respond to inbound customer support inquiries via phone
- Troubleshoot and resolve customer issues in a timely manner
- Provide accurate and clear information to customers about our products and services
- Work collaboratively with internal teams to deliver exceptional customer experiences
We are looking for someone who is passionate about delivering exceptional customer experiences, has strong problem-solving skills, and can communicate effectively with customers.
