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Senior UX Researcher
hace 1 mes
The Experience Research team is a multidisciplinary group of researchers, analysts, and designers who work together to create innovative and user-centered experiences for Zillow customers. We are part of the Zillow Research & Insights (ZRI) team, which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. Our team is responsible for driving research and design strategy to craft phenomenal customer experiences.
About the RoleWe are seeking a Senior UX Researcher to join our team. As a senior researcher, you will be responsible for driving research and design strategy to craft phenomenal customer experiences. You will provide our data-hungry team with meaningful customer insights and work with designers to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.
Key Responsibilities- Apply appropriate research methods (qual and quant) to investigate and tackle ambitious customer problems.
- Synthesize and frame customer needs to guide product strategy and innovation.
- Advocate for customer needs throughout the design process and ensure they align with business initiatives.
- Work closely with marketers, designers, product managers, and engineers.
- Propose, test, and evaluate ideas that improve Zillow customer experiences.
- Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing.
- Measure the success of products and how they improve customer experiences.
- Present research insights and regularly engage with partners.
- Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.
- Strong communicator with excellent collaboration skills.
- 5–7 years as a user researcher or similar role conducting primary research with consumers and/or in B2B settings.
- Experienced in working optimally with diverse, cross-functional product teams to guide strategic decisions.
- Experienced in collaborating with other UX, insights, and consumer analytics researchers, especially for sophisticated/multi-modal studies.
- Experienced in translating research findings into product improvements and describing why they matter to customers and business.
- Experienced in defining customer experience opportunities, identifying connections across lines of business, and solving big-picture problems.
- Experienced in presenting findings, engaging partners in research, and influencing them to take action.
- Experienced prioritizing research activities to deliver practical insights and direction quickly.
- Expert in a variety of qualitative methods, as well as in surveys; knowledgeable in the limits of qualitative research.
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.
The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
