IT Infrastructure Manager

hace 2 días

Xico, México Tk Recruitment A tiempo completo

At Tk Recruitment, we are seeking a highly skilled Technical Support Engineer to join our client's team in Mexico. As part of this expansion, we expect you to have:

The Role:

To succeed in this role, we require:

  • A Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Proficiency in English at an upper-intermediate level.
  • A minimum of 3 years of experience as a Senior Manager of IT Support/Head of Support.
  • Experience in FinTech or a loan company is advantageous.
  • A comprehensive understanding of network architecture and client/server technology.
  • Strong problem-solving and communication skills.
  • Proficient in database management.
  • Preferred skills in software development and IT security.

In this role, you will be responsible for various IT-related tasks. Your primary duties include:

Technical Support

Provide technical support to end-users, addressing and resolving hardware, software, and network issues. Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly. Document support interactions, solutions provided, and create knowledge base articles for common issues. Conduct regular system audits to ensure security and compliance with established standards. Assist in the development and implementation of IT policies and procedures.

IT Management

Oversee and manage all IT processes for the company. Source, screen, and coordinate IT processes, including software and hardware installation and maintenance. Provide technical support for all staff, troubleshooting network and server issues, and ensuring technical support for all users in the company.

Network and Server Administration

Administer Windows Server 2016/2019, including user management and addressing interface issues. Have basic Linux knowledge and access to server logs.

IT Infrastructure

Ensure the smooth operation of VPN tunnels. Analyze key performance indicators of server resources. Configure active network equipment from various manufacturers. Maintain up-to-date technical documentation. Execute operational and planned infrastructural tasks. Possess good knowledge of local infrastructure, including ISPs, VoIP providers, SMS providers, local data centers, and web hosting providers.

Voice over Internet Protocol (VoIP) and Telephony

Configure and administer VoIP telephony services, including Webitel and Asterisk.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, along with a strong professional environment and professional development support. You will also have the opportunity for professional and career growth in a multicultural work environment.

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