Lead Pricing and Packaging Analyst
hace 6 días
About This Role
In this highly visible and dynamic role, you will be responsible for leading analytic efforts to shape Zendesk's monetization strategy.
You will drive business growth by analyzing pricing data, customer segments, and user behaviors to discover pricing opportunities, best practices, and areas for improvement.
Your expertise will be crucial in translating analyses into actionable insights to prioritize pricing decisions in line with business objectives.
You will collaborate with key stakeholders to design pricing experiments, evaluate the effectiveness of different pricing strategies, and perform analysis of test results.
Additionally, you will partner with the central data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company.
Key Responsibilities:
- Pricing and Packaging Strategy: Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our monetization strategies to better align customer value to Zendesk products.
- Business Insights: Analyze the impact of new product and service offerings by defining and tracking key performance metrics, understanding key drivers, and proactively surfacing insights to leadership.
- Reporting and Dashboards: Build business insights, reports, and dashboards that will lead to better business decisions, monetization prioritization, and higher team productivity in a way that promotes a data-driven mindset for the Sales Acceleration organization.
- Collaboration: Understand the business objectives of key stakeholders, gather clear requirements, develop SQL queries, perform analyses, and develop insights to understand product usage and engagement trends.
Requirements:
- BS/BA or equivalent in a quantitative and/or business field e.g., business analytics, economics, applied mathematics, statistics.
- 1-2 years of experience in strategy consulting, data analytics, business intelligence, quantitative research, or related field.
- Experience with SaaS subscription billing model.
- Strong knowledge of SQL a must (experience with Google BigQuery or Snowflake a plus).
- Exceptional structured problem solving, visualization, and presentation skills.
About Zendesk
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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