Quality Coordinator

hace 1 semana


Ciudad de México, Ciudad de México Welocalize A tiempo completo
Main Purpose of the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Junior Quality Coordinator. As a Junior Quality Coordinator, you will play a crucial role in ensuring the quality of our search results and providing exceptional customer service.

Main Duties
  • Analyze data on quality performance and produce statistical quality reports
  • Monitor progress and create related documentation
  • Provide feedback on blind test ranges and queries coming from the team
  • May provide ad-hoc support to raters and educate them on best practices and client expectations
  • Flags raters that show any behavioral concerns
  • May analyze RCAs provided by resources and request clarifications, as necessary
Training and Support
  • May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others
Analytics, Reporting, Knowledge, and Asset Management
  • May keep track of data and analyze the data
Communication
  • May attend meetings with different stakeholders as applicable
  • Monitors raters' queries
Other
  • May perform other program-specific tasks needed to achieve OKRs

We are looking for a highly motivated and organized individual who is able to work independently and as part of a team. If you are a detail-oriented and customer-focused individual who is passionate about delivering high-quality results, we encourage you to apply for this exciting opportunity.



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