Customer Solutions Specialist

hace 1 semana


Xico, México Td Synnex A tiempo completo

About the Opportunity

We are seeking a highly motivated Customer Solutions Specialist to join our team, focusing on providing exceptional customer service and support in assigned territories. This role is ideal for individuals with strong communication skills, a passion for problem-solving, and a drive to deliver excellent customer experiences.

**Key Responsibilities:**

• Provide first-line customer response and resolution for solutions pricing and quoting requests within assigned territories.

• Collaborate with customers to understand their solution requirements and provide tailored quotes and configurations.

• Utilize knowledge of product offerings, tools, and systems to configure, price, and quote complex solutions.

• Develop and maintain relationships with customers, understanding their needs and preferences to deliver personalized solutions.

• Work closely with internal teams to resolve pre-sales issues, ensuring seamless customer experience.

• Participate in opportunity forecasting and pipeline management to ensure accurate sales projections.

**Requirements:**

• One year of experience in a configuration, sales, or related role with extensive customer service interface.

• Associate Degree in business, IT, or related field, or equivalent combination of formal education and job experience.

• Strong communication and interpersonal skills, with ability to work effectively in a team environment.

• Basic mathematical calculations and attention to detail essential.

**What We Offer:**

• Competitive estimated salary range: $55,000 - $65,000 per annum.

• Opportunities for career growth and professional development through training programs and mentorship.

• A dynamic and supportive work environment that values diversity, equity, and inclusion.

• Comprehensive benefits package, including elective benefits, wellness programs, and employee recognition initiatives.

• Access to cutting-edge technology, tools, and resources to enhance productivity and job satisfaction.



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