Customer Solutions Specialist
hace 1 semana
About the Opportunity
We are seeking a highly motivated Customer Solutions Specialist to join our team, focusing on providing exceptional customer service and support in assigned territories. This role is ideal for individuals with strong communication skills, a passion for problem-solving, and a drive to deliver excellent customer experiences.
**Key Responsibilities:**
• Provide first-line customer response and resolution for solutions pricing and quoting requests within assigned territories.
• Collaborate with customers to understand their solution requirements and provide tailored quotes and configurations.
• Utilize knowledge of product offerings, tools, and systems to configure, price, and quote complex solutions.
• Develop and maintain relationships with customers, understanding their needs and preferences to deliver personalized solutions.
• Work closely with internal teams to resolve pre-sales issues, ensuring seamless customer experience.
• Participate in opportunity forecasting and pipeline management to ensure accurate sales projections.
**Requirements:**
• One year of experience in a configuration, sales, or related role with extensive customer service interface.
• Associate Degree in business, IT, or related field, or equivalent combination of formal education and job experience.
• Strong communication and interpersonal skills, with ability to work effectively in a team environment.
• Basic mathematical calculations and attention to detail essential.
**What We Offer:**
• Competitive estimated salary range: $55,000 - $65,000 per annum.
• Opportunities for career growth and professional development through training programs and mentorship.
• A dynamic and supportive work environment that values diversity, equity, and inclusion.
• Comprehensive benefits package, including elective benefits, wellness programs, and employee recognition initiatives.
• Access to cutting-edge technology, tools, and resources to enhance productivity and job satisfaction.
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