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We are seeking a highly skilled Global Network Engineer to join our team at PepsiCo. As a key member of our network operations team, you will be responsible for the ongoing management of our global network infrastructure and lead network management partners to provide 24x7 support.
Key Responsibilities- Provide operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis
- Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate
- Ensure SLAs are met
- Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms
- Perform monitoring and maintenance of overall environment working with experienced team members
- Perform change controls. Update process documentation and team portals
- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis
- Communicate with peers and managers regarding system issues & participate in 24x7 on-call
- Automate operational tasks to make processes simpler and more robust
- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently
- Manage network service providers and matrixed resources
- Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity
- Monitor and analyze statistical data to develop improvement plans for network and application performance
- Provide an effective network capacity plan in partnership with Network Capacity team
- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth
- Oversees the management of service level agreements (SLAs) with vendors and service providers
- Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
- Serves as the junior-level escalation point for network operations to resolve critical incidents
- Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders, and drive vendor governance in partnership with IT supplier relationship management leads
- Bachelor's degree in Computer Science/Engineering, or related qualification
- Certifications is a plus (CCNA, CCDA, CCNP, CCDP, DDIP,F5 101,200, ACCP, ITIL)
- 1+ years of working in a Network / Telecommunications role, with expert level experience with
- Knowledge of MPLS, SIP, IP, Wi-Fi, SD-WAN, VPN, Firewalls, lb, gtm, ltm cppm, Infoblox etc technologies
- Experience of working in a multi-cultural, virtual team, across multiple geographical regions
