Partner Success Associate

hace 4 semanas


Cancún, Quintana Roo, México Expedia Group A tiempo completo

Partner Success Associate Role Overview

The Partner Success Associate plays a vital role in ensuring Expedia Group's lodging product remains competitive and attractive to our global customer base. This involves working closely with diverse lodging partners to enhance their marketing potential within Expedia Group's marketplace.

This position is the foundation of our Centralized Hub for Account Management & Performance. Our team ensures lodging partners can effectively reach Expedia Group's full breadth of global traveler demand by providing them with the knowledge and access to Expedia Group's vast product lineup in a constantly evolving competitive industry.

Key Responsibilities:

  • Leverage Expedia Group's toolkit to increase the customers lodging partners attract on the Expedia Group platform
  • Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
  • Communicate special offers from Expedia Group's dedicated customer base and promotional deals that allow lodging partners to benefit from Expedia Group's merchandising and marketing efforts
  • Educate lodging partners to take control of their listing by using the self-service features available on Partner Central

Requirements:

  • Bachelor's or Master's degree in a related field; or equivalent related professional experience
  • 1-3 years of experience in Account Management or Commercial Engagement
  • Demonstrate ability to work based on targets, goals, and/or strategic objectives set by the leadership team
  • Appetite for innovative technology, fast-changing business environment, robust data-driven analysis
  • Proficiency in Spanish, Portuguese, and English
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Ability to handle objections, secure commitments, and be resilient
  • Possesses outstanding listening, investigating, and influencing and assessing skills
  • High-impact personality: intellectual agility, entrepreneurship, empathy in relationships, great teammate
  • Hungry, determined, motivated, willing to act, and results-focused
  • Organization and time management skills, attention to details
  • Proven follow-up/persistence when facing complicated situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat
  • Ability to perform under pressure and think on your feet in a fast-paced environment
  • Open to feedback for continuous improvement
  • Relationship builder; earns the confidence of others
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style

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