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Senior Solution Consultant
hace 1 mes
Genesys is a leading technology company that empowers organizations to deliver exceptional customer experiences. With a presence in over 100 countries, Genesys helps businesses of all sizes create personalized experiences that drive loyalty and growth.
Job Title: Senior Solution ConsultantWe are seeking a highly skilled Senior Solution Consultant to join our Pre-Sales team. As a key member of our team, you will work closely with Sales Account Executives to develop new business opportunities across all Genesys product lines.
Key Responsibilities:- Provide technical and consulting expertise to Sales Account Executives to support customer engagements.
- Manage assigned prospects and customers to progress sales opportunities.
- Develop a deep understanding of customer needs and map them to Genesys software, services, and consulting offerings.
- Ensure Sales Account Executives are properly supported in their customer interactions.
- Act as a link between customer needs and potential solution value, leveraging your expertise in Service Design methodology.
- Seek to understand customer requirements through consultative discovery efforts.
- Use a service design methodology to uncover gaps in the customer experience.
- Work with customers to co-create solutions that bridge CX gaps.
- Bring a unique perspective in matching Genesys solutions to customer requirements.
- Effectively address the needs of both business and technical influencers.
- Handle objections and demonstrate value to customers.
- Work for a successful technology leader in the contact center industry with a strong track record of innovation and market leadership.
- Join a high-growth software company with exceptional future upside.
- Collaborate with talented colleagues who will help you increase your knowledge and experience in the industry.
- 3+ years of business experience in software-specific solutions engineering, cloud or SaaS solutions, microservices, or related fields.
- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials.
- Strong time-management and organization skills.
- Ability to multi-task and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability, including analyzing and reporting skills.
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence.
- Proven record of meeting or exceeding established goals.
- Ability to communicate and present to Genesys management as required.
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience is a plus.
- Sales Consultancy experience.
- Public speaking skills.
