Quality Assurance Director

hace 2 meses


Juárez, Chihuahua, México Trackonomy A tiempo completo

About Trackonomy

Trackonomy is a pioneering technology company dedicated to developing impactful solutions that improve the world.

The Role

We are seeking an exceptional Quality Assurance Director to lead our quality management efforts and drive operational excellence across all products, services, and processes.

This strategic role requires a seasoned professional with deep technical knowledge, cross-functional leadership skills, and experience navigating cultural and regulatory differences.

Key Responsibilities

  • Define and execute a comprehensive quality strategy, ensuring alignment with business objectives and long-term operational goals.
  • Own and advocate for the Quality Management System (QMS) as a competitive advantage, driving a culture of quality throughout the organization.
  • Implement QA policies, processes, and procedures to ensure the highest quality standards across all projects.
  • Ensure compliance with national and international quality standards and regulations in all testing and quality assurance activities.
  • Lead end-of-line testing to ensure final products meet required specifications before release.
  • Identify and mitigate risks related to product quality, safety, and regulatory compliance.

Issue Resolution and Continuous Improvement

Lead the management and resolution of non-conformance issues, product recalls, and other critical quality challenges.

Drive the execution and management of RMA processes, leading remediation efforts and implementing process improvements across existing manufacturing lines.

Ensure accurate identification, documentation, and prioritization of product defects, collaborating with development teams to drive timely resolution.

Analyze customer complaints, returns, and RMAs to identify root causes and implement systemic changes to improve customer satisfaction.

Lead corrective and preventive action (CAPA) programs, utilizing problem-solving methodologies such as 5W's, 8D's, Kepner-Tregoe, A3 or similar approaches to root cause analysis and continuous improvement.

Data-Driven Insights and Performance Monitoring

Ensure the accuracy of data collection processes to provide reliable, data-driven insights for assessing quality performance and informing strategic decisions.

Define, monitor, and report critical quality metrics and KPIs, such as defect rates, customer complaint resolution times, audit findings, and supplier quality performance.

Use data insights to identify trends, gaps, and opportunities for continuous improvement.

Compensation and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.

About Our Team

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation.



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