Quality Engineering Manager
hace 4 semanas
Job Summary
The Customer Quality Engineering Manager is responsible for driving quality improvement strategies with direct customer interface, responding to customer issues with effective communication, and providing strong problem resolution. This role involves maintaining customer contacts regarding all quality-related activities during product development, product release, production start, and series production.
Main Responsibilities
- Lead customer interface and high-level interface with production sites for quality improvement strategy
- Set quality goals and trending data for product families
- Manage people and talent development of team members, including recruitment, performance reviews, compensation recommendations, succession planning, performance improvement, and employee relations
- Support budget and resource planning
- Influence design for manufacturability with Design, Process, Manufacturing, and Mechanization teams
- Manage all aspects of quality and continuous improvement across several new product developments across various customer groups
- Own process leadership and ownership for customer launches, ensuring global consistent use of the Sensata NPD process to drive results
- Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
- Facilitate Risk Management process in compliance with appropriate external standards and corporate policies, providing technical support to NPD teams in generating risk files for new products
- Develop a customer satisfaction plan, turning "voice of the customer" into user needs and quality goals for new products
- Develop test methods/procedures to support product validation efforts
- Design for Six Sigma (DFSS)
- Document issues and ensure lessons learned are captured/shared amongst teams
- Work with production sites to prepare for launch requirements
- Gain cooperation of others, conduct presentations of technical information with specifics on projects/schedules and timelines, understanding customer requirements and expectations, and developing/driving actions and schedules needed to support those program expectations
Requirements
- University degree required (i.e., Bachelors degree) or equivalent relevant work experience
- Ability to lead, coach, and develop team members
- Holds self and others accountable to achieving goals and standards
- Ability to work in a fast-paced environment to handle multiple competing tasks and demands
- Strong communication skills; oral, written, and presentation
- Strong organization, planning, and time management skills to achieve results
- Strong personal and professional ethical values and integrity
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization, including suppliers and/or external customers
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