Customer Service Operations Supervisor
hace 2 meses
**Location**: Nuevo Laredo, Mexico
**Job Description**
Ametek, Inc. is a leading global provider of industrial technology solutions. As a Customer Service Operations Supervisor, you will play a key role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, issues, and feedback, providing timely and effective resolutions
- Supervise and mentor customer service representatives to ensure they possess the necessary skills and knowledge to deliver outstanding service
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance customer satisfaction and operational efficiency
- Develop and maintain strong relationships with distributors, sales teams, and other stakeholders to ensure seamless communication and coordination
- Analyze data and metrics to inform decision-making and drive business results
- Stay up-to-date with industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness
Requirements:
- Bachelor's degree in a relevant field or equivalent experience
- Proven track record of success in customer-facing roles, with a minimum of 5 years of experience in a manufacturing environment
- Strong leadership and coaching skills, with the ability to motivate and develop high-performing teams
- Excellent communication, problem-solving, and analytical skills
- Bilingual fluency in English and Spanish (spoken and written)
Compensation and Benefits:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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