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Process Excellence Lead
hace 2 meses
**Job Summary**
Wipro Limited is seeking a highly skilled Process Excellence Lead to join our team. As a key member of our organization, you will be responsible for driving process excellence initiatives and driving improvement projects.
**Key Responsibilities:**
- Support process excellence initiatives and drive improvement projects to enhance operational efficiency and customer satisfaction.
- Drive benchmarking and best practices deployment across accounts to ensure consistency and excellence.
- Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT/PCSAT risks to maintain high-quality standards.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of processes and ensure compliance with internal and client-defined standards.
- Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen on the process floors to foster a culture of excellence.
- Drive standardization practices on the floor and ensure strict compliance with internal and client-defined processes.
- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
- Ensure all process metrics are met to maintain high-quality standards.
- Lead quality reports and dashboards to provide insights and drive improvement initiatives.
- Support in SOP and VSM creation to ensure seamless process execution.
