Senior Manager, Content Safety

hace 3 semanas


Xico, México Etsy A tiempo completo
About the Role

Etsy is seeking a Senior Manager, Offensive Content to join our Trust and Safety team. As a key member of our team, you will play a critical role in safeguarding our members from unsafe and inconsistent experiences on the platform.

Key Responsibilities
  • Cultivate a deep understanding of Etsy's content policies and develop strategies to scale enforcement and maintain the health of the Etsy marketplace.
  • Set long-term strategy and empower team members to deliver on that vision through daily, weekly, and monthly initiatives.
  • Collaborate with Policy, Legal, Product, Engineering, and Enablement teams to spot and adapt to emerging risks and scale enforcement strategies.
  • Guide your team in effectively solving problems, removing obstacles, and helping them develop as leaders.
  • Optimize resource allocation to ensure the team can adequately cover all high-priority areas of work, building specialist expertise in sub-policy areas.
  • Establish and support protocols for emerging content risks, serving as a point of contact to identify and implement thoughtful, informed solutions in the best interest of Etsy.
  • Support the coordination of listings takedowns, partnering with operations leads to ensure operational readiness for any process updates, training, and cross-functional communication.
  • Regularly report progress and plans, providing insights to executive leadership and key collaborators, incorporating feedback into roadmap prioritization and timing.
  • Support Content Moderation's engagement with outsourcing partners, helping to ensure that workflows are operating efficiently and effectively.
Requirements
  • Fluent in English.
  • 6+ years of experience in Trust & Safety, with 4+ years of people leadership experience in content moderation or policy enforcement.
  • Proven track record of approaching obstacles with curiosity and creative problem-solving to quickly identify effective solutions.
  • Extensive experience solving problems with data, with Looker and/or SQL proficiency a plus.
  • Excellent communication and interpersonal skills, adept at building and maintaining positive relationships, with the ability to influence multiple partners across various levels and teams.
  • Dedication to your craft and representation of Marketplace Integrity, consistently upleveling the conversation and proposing solutions beyond your immediate area of expertise.
  • Steady leadership, resilience, and sensitivity in navigating change and handling nuanced and/or potentially triggering content.
About Etsy

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world.

We believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply.

Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.



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