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Customs Clearance Specialist

hace 2 meses

Xico, México Expeditors A tiempo completo

Job Summary

Expeditors is seeking a highly skilled and experienced professional to join our team as a Customs Clearance Specialist. As a key member of our global trade team, you will be responsible for ensuring smooth and timely customs clearance processes for our customers.

Key Responsibilities

  • Provide exceptional customer service by anticipating, understanding, and meeting customer needs.
  • Exceed customer expectations by being proactive and timely in solving problems, including escalating to management when necessary.
  • Build rapport and exhibit empathy during interactions, and consistently strive to improve customer satisfaction.
  • Consistently complete quality work that matches job expectations, and be committed to operational excellence and continuous improvement.
  • Meet deadlines, be punctual, and can be relied on for planning purposes.
  • Display a willingness to aid and assist others to the benefit of the company and/or customers.
  • Exhibit and promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Participate in training within the company's guidelines, and complete at least 52 hours of relevant training per year.

Major Duties and Responsibilities

  • Be the face of the customer for customs operations and timely inform of their shipments follow up for customs clearance.
  • Give visibility and provide status and proactive resolutions to all challenges and delays that may occur during the shipment customs process releases for Any customer account being assigned.
  • Ensure smooth and timely customs process flow.
  • Ensure accurate and timely client billing.
  • Prepare and present KPI Business Reviews to Customer.
  • Follow up on Workboard for shipment status and coordinated and supervise his operations along with the team at ports or customs and leaders all the other teams that support the customs process in order to make things happen.
  • Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers' instructions and expectations.
  • Ensure accurate and timely data entry into our operating system.
  • Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
  • Assist with verification of customs declaration information and the submission of such to the customs authority.
  • Track and trace Customs files.
  • Interact with customs authorities to address any issues/questions that may arise during the clearing process.
  • Timely inform to customer of any customs inspections or present documents to customs authorities when such are requested.
  • Act as the liaison between the customs authorities (or other government agencies and customers).

Requirements

  • Strong knowledge of customs regulations and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.