Strategic Digital Experience Program Manager
hace 2 semanas
**About the Role at Uber**
Uber's Digital Experience Products Insights and Rollouts team is pioneering user-centric experiences through efficient self-support services, maximizing contact center agent efficiency with thoughtful investments.
We're seeking a Senior Program Manager to lead initiatives enhancing support for our customers and business partners within Community Operations. Your role is critical in developing impactful digital support experiences, leveraging deep insights into how our products benefit stakeholders. You'll play a key role in setting product development priorities, advocating for timely enhancements based on solid data and market research, and ensuring strategies are well-informed and effective.
**Key Responsibilities**
- Strengthen feedback loops among Customer Obsession (CO Product), Operations, and Community Operations.
- Oversee product rollouts, addressing challenges proactively.
- Coordinate efforts across the LATAM mega-region.
- Broaden product knowledge and adoption.
**Qualifications and Skills**
- Versatile expertise in business strategy, technology, program management, and cross-functional leadership.
- A track record of leading high-visibility projects within large organizations.
- Possess a solid technical foundation, exceptional product judgment, and an innovative mindset.
- Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
- Holds a Bachelor's degree in Computer Science, Engineering, or similar experience.
- Brings a minimum of 8 years' experience in technology, consulting, operations, or similar agile, project-based environments.
**Preferred Qualifications**
- An MBA or proven business strategy and analytical skills, particularly in data-driven decision-making.
- Experience in Customer Support, Automation, and/or Design Thinking.
- Familiarity with software development principles and flowcharts.
- Basic understanding of Generative AI tools.
- Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.
**Compensation:** $120,000 - $150,000 per year, depending on location and experience.
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