Order Management Specialist- Shared Services
hace 4 semanas
**Order Management Specialist (Shared Services)**
**Main Tasks**:
Utilize SFDC and CPQ to support Sales with Quoting, Purchase Order review
- Leverage various ERPs to enter sales orders, send invoices, transact credit & rebills
- Manage software licenses using various tools
- Coordinate POs and Invoicing on Customer Portals
- Support Customer onboarding
- Collaborate with Sales to update Opportunity records in SFDC
- Communicate delivery dates to customers by coordinating with the factory
- Address and document customer requests and issues, ensuring prompt response and resolution
- Engage in follow-up activities such as thank you letters, calls, and technical support issues
- Contribute to the development of tools and documentation to increase the efficiency of the sales process
- Provide input, documentation & feedback to Commercial Operations Manager & Sales Engineers as required.
**Requirements**
- Proficiency in English; ability to read, write and speak English fluently.
- Minimum of 2 years of experience working in a Sales Administration role.
- Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- SFDC, CPQ experience preferred.
- LX, Navision, Business Central and Intacct ERP experience preferred.
- Ability to establish excellent working relationships with outside sales engineers, customers, management, and various internal departments.
- Demonstrated efficiency to work in a fast-paced environment.
- Excellent time management skills and the ability to multi-task.
- Strong analytical and problem-solving skills
- Some travel to the US and Canada may be required (10%)
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Lugar de trabajo: Empleo presencial
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