Verification Processing Specialist

hace 1 semana


Xico, México Icover A tiempo completo

Job Title: Verification Processing Specialist

About the Role:

We are seeking a skilled Verification Processing Specialist to join our team at Icover. As a Verification Processing Specialist, you will be responsible for verifying various checks, conducting research, and reviewing cases to ensure accuracy and efficiency.

Responsibilities:

  • Verify various checks through phone source institutions or as a processor using language competencies;
  • Work on a queue of assigned verification checks;
  • Make research and review of cases to ensure accuracy;
  • Monitor the progress of assigned cases and conduct research in new and existing countries;
  • Review processes for existing countries and participate in building processes for new countries;
  • Work with Operations to ensure correct language templates are used and standard wording is applied to specific cases;
  • Monitor workloads to ensure no delays and escalate any delay issues;
  • Meet deadlines according to procedures and help resolve training and/or process issues.

Requirements:

  • Excellent command of English and Spanish languages (both written and spoken), knowledge of Portuguese is a plus;
  • Technical skills (Word, Excel, Powerpoint, Internet research, databases);
  • Personality competencies: analytical thinking, attention to detail, excellent time management;
  • Behavioural qualities: problem-solving, quality-oriented attitude, ability to work with different people/institutions, diplomacy when needed, adaptability, assertiveness, and focused approach to work.

What We Offer:

  • Engaging job at a multinational company;
  • Excellent remuneration package and work-life balance;
  • Dynamic work environment and an enthusiastic team;
  • Class A office in the central district;
  • Additional Health Insurance;
  • Food Vouchers;
  • Bonus of productivity;
  • Flexible schedule (Monday to Friday, 8 hours a day).


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