Global Supply Chain Manager
hace 1 mes
This is a full-time role for an experienced professional in international trade and logistics at Integrated 3PL. The Customer Service Lead is responsible for overseeing daily customer support and operational tasks, ensuring high customer satisfaction levels and effective communication.
About the Role:
- Manage current customer accounts and deal with a high volume of inbound and outbound phone calls.
- Maintain excellent relationships with customers by responding professionally to inquiries and resolving issues.
- Solve customer and carrier problems, provide shipment quotes, and set up shipments as required.
- Perform data entry tasks, including creating SKU's in the database system and overviewing ASN data entry.
- Travel to office locations and work flexible hours, including weekends and holidays.
About You:
- You have experience with import/export operations and knowledge of legislation in foreign trade business.
- You possess strong communication skills, both written and verbal, and are able to adapt to changes in the work environment.
- You have experience working in teams and are open to others' views, with a focus on quality decision making and inventory management.
- You are proficient in Microsoft Office, Excel, and Windows, and have a valid passport and VISA.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Previous customer service or call center experience required.
- Candidate should be fluent in English and have experience with customs documentation.
What We Offer:
- A competitive salary: $45,000 - $60,000 per year.
- A dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including health insurance and paid time off.
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