Customer Service Representative for Technical Support

hace 1 semana


Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

Motorola Solutions is seeking a Customer Service Representative to provide exceptional support to our valued customers. This role involves handling inbound calls, addressing customer concerns, and providing assistance via phone calls.

Key Responsibilities:

  • Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone calls, ensuring a positive customer experience.
  • Customer Issue Resolution: Address a wide range of customer concerns, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests.
  • Product Knowledge: Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.
  • Troubleshooting: Utilize technical knowledge to diagnose and troubleshoot issues with printing equipment, computers, and other related devices.
  • Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system.
  • Collaboration: Work closely with cross-functional teams to resolve complex customer issues and provide comprehensive solutions.
  • Customer Satisfaction: Strive to exceed customer expectations by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

About the Role:

This is an excellent opportunity to join Motorola Solutions as a Customer Service Representative and contribute to delivering exceptional customer experiences. The ideal candidate will possess strong communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service.

Requirements:

  • Excellent Communication Skills: Verbal and written communication skills are essential for this role.
  • Problem-Solving Attitude: A strong problem-solving attitude is necessary for resolving complex customer issues.
  • Knowledge and Skills: Strong knowledge of Motorola's products, services, and solutions, as well as technical troubleshooting skills.
  • Team Player: Ability to work collaboratively with cross-functional teams.
  • Availability: Full-time availability is required.
  • Location: Reynosa, Mexico.

Benefits:

Motorola Solutions offers a supportive and inclusive work environment, opportunities for training and development, and a competitive salary. We strive to provide our employees with a rewarding career experience and opportunities for growth and advancement.

Estimated Salary: $35,000 - $45,000 per year, depending on experience.



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