AML Production Application Services Analyst C11

hace 4 semanas

Xico, México Citi A tiempo completo
About the Role

As an AML Production Application Services Analyst C11 at Citi, you will play a crucial role in supporting the organization's Anti-Money Laundering (AML) operations. This position is responsible for running Production Application Services embedded within the AML Regional Business and reports directly to the Regional AML Production Application Services Manager.

Job Summary

This role involves managing the day-to-day Production Application Services process, which includes change control, incident management, and release management. The successful candidate will act as an interface with internal customers, supported business sectors, as well as with the Technology organization in support of the relevant Production Application Services processes.

Key Responsibilities
  • Act as interface with internal customers, supported business sectors, as well as with the Technology organization in support of the relevant Production Application Services processes.
  • Manage the process for advising and escalating on any prolonged or major issues identified.
  • Stay informed on and communicate recommendations for new policies and procedures to maintain efficiencies in system management.
  • Manage the process to develop and maintain appropriate support procedures and Service Level Agreements (SLA) that are compliant with federal, state, and corporate guidelines.
  • Maintain appropriate control methods for the business units to request changes.
Requirements

To be successful in this role, you will need:

  • Experience in Application Support roles.
  • Banking / Finance / Business background.
  • Knowledge of procedures for disposition of cases in transaction monitoring and investigations currently provided by the CRIU.
  • Strong user of Microsoft Office suite of products (Excel, Power Point, Outlook, Access).
  • Strong analytical and organizational skills.
  • Ability to multi-task & appropriately prioritize tasks.
  • Ability to read and understand database schemas (Oracle, HUE Big Data, Teradata, etc.).
  • Knowledge on Incident Management, Change Management, and Production Delivery.
What We Offer

We offer a competitive salary of approximately $80,000 - $110,000 per year, depending on experience, as well as benefits such as health insurance, retirement plans, and paid time off.

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