Business Systems Analyst

hace 6 días


Monterrey, Nuevo León, México Dana Incorporated A tiempo completo

Dana Incorporated is a leading global supplier of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains.

**Job Purpose:**

As a Business Systems Analyst at Dana Incorporated, you will play a critical role in ensuring the continuity, availability, and recovery of our services. Your primary responsibilities will include:

  • Establishing required service levels and documenting components related to each service
  • Developing expected incident response and response times for more critical services
  • Implementing work procedures that guarantee the availability of services, expected response times, and attention to incidents

**Key Responsibilities:**

  • Collaborate with cross-functional teams to identify and prioritize business needs
  • Design and implement business process improvements to enhance service delivery
  • Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs)

**What We Offer:**

Dana Incorporated is an Equal Opportunity Employer and offers a comprehensive benefits package, including competitive salary, health insurance, retirement savings plan, and paid time off. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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