Business Systems Analyst
hace 6 días
Dana Incorporated is a leading global supplier of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains.
**Job Purpose:**
As a Business Systems Analyst at Dana Incorporated, you will play a critical role in ensuring the continuity, availability, and recovery of our services. Your primary responsibilities will include:
- Establishing required service levels and documenting components related to each service
- Developing expected incident response and response times for more critical services
- Implementing work procedures that guarantee the availability of services, expected response times, and attention to incidents
**Key Responsibilities:**
- Collaborate with cross-functional teams to identify and prioritize business needs
- Design and implement business process improvements to enhance service delivery
- Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs)
**What We Offer:**
Dana Incorporated is an Equal Opportunity Employer and offers a comprehensive benefits package, including competitive salary, health insurance, retirement savings plan, and paid time off. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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