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Strategic Service Delivery Specialist
hace 1 mes
Key Responsibilities:
As a Strategic Service Delivery Specialist, you will be responsible for prioritizing, planning, and completing client service delivery tasks in line with global and local business requirements. This includes liaising with clients, dealing with complex queries, and proactively resolving service issues within agreed deadlines/targets.
Client Relationships:
You will build and maintain good client relationships through proactive communication and action to fulfill client expectations. This involves identifying and referring potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement.
Team Collaboration:
You will liaise with and provide support to other team members, departments, and offices as may be required. This includes developing a good knowledge and understanding of LRQA products, services, systems, and processes on an ongoing basis.
Continuous Improvement:
You will identify and suggest improvements to service delivery processes and procedures. You will also actively contribute to team meetings and client service initiatives.
About LRQA:
LRQA is a leading global assurance provider. We are passionate about embracing different perspectives because we understand the value this brings to our business, our clients, and each other. We are all about creating a safer and more sustainable future, and our inclusive culture is right at the heart of our business.
