Senior ServiceNow/CMDB Developer and Administrator

hace 4 semanas


Xico, México Nielsen A tiempo completo

We are seeking a seasoned Senior ServiceNow/CMDB Developer and Administrator to join our global IT team at Nielsen. In this role, you will collaborate closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain, and optimize Nielsen's ServiceNow platform and related modules. Your responsibilities will include CMDB/Discovery module administration, design, development, governance, process definition, and stakeholder awareness/training to ensure asset data accuracy, integrity, and completeness.

**Key Responsibilities:**

• Collaborate with cross-functional teams to identify opportunities for process improvement and innovation

• Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs, and other metrics

• Perform system administration tasks, including managing users, access controls, implementing upgrades, and maintaining data integrity

• Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking, and resolution

• Provide training and guidance to junior team members on ServiceNow development best practices, CMDB administration, and related items

**Requirements:**

• Bachelor's degree in Computer Science, Information Systems, or related field

• 5+ years of hands-on ServiceNow development and administration experience

• Certified System Administrator and Certified Application Developer certifications

• Excellent knowledge of ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, CMDB, Discovery, HR, SPM, SecOps, ITOM, etc.

• Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON

• Fluency in reading and speaking English

• Discovery implementation specialist certification is preferred



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