Luxury Night Manager Opportunity
hace 6 días
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that has been consistently ranked among the best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards. With 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, Four Seasons is committed to delivering exceptional guest experiences through its commitment to luxury with genuine heart.
Salary
The estimated salary for this role is $80,000 - $120,000 per annum, depending on experience and qualifications. This compensation package includes highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
Job Description
As a Luxury Night Manager at Four Seasons Hotels and Resorts, you will be responsible for coordinating and maintaining professional relationships with other departments such as Reservations, Housekeeping, Food and Beverage, Security, Engineering, etc. You will act as the ultimate authority in the hotel during the night shift, responding to customer requests and making personal recommendations and suggestions.
Essential Functions
- Respond quickly and efficiently to any emergency or security situation in the hotel.
- Follow up on pending disturbances and report and address any inconveniences that occur during the shift.
- Review pending check-ins and check-outs for the day. Schedule Check Outs according to departure schedules.
- Reconcile bank terminals and various payment methods.
- Review guest rates at home and analyze changes and comments in the system.
- Review the day's cash cuts and correct as necessary, providing follow-up and feedback to those involved.
- Conscientiously tour the property, give timely follow up to different departments according to what is found. Monitor activities of other departments, always prioritizing guest service.
- Perform nightly system audits and prepare daily operational reports.
- Act on all matters related to the safety, satisfaction and welfare of hotel guests and employees.
- Receive reservations, changes and cancellations.
- Communicate important events or VIP guests to the entire night team.
- Assist in the preparation, testing and execution of contingency plans for system failures and emergencies, i.e. Opera system failure scenarios.
- Maintain good working relationships with all departments, both morale and excellence in the department through leadership and a fair and consistent display of discipline.
- Ensure that the reception area, lobby, motor lobby, reception and executive offices are clean and presentable at all times.
- Be responsible for departmental equipment and stationery, coordinating and maintaining its upkeep as needed, ensuring adequate departmental supplies and strict cost control.
- Analyze and perform blocking to perform upsell.
- Perform upsell auditing and reporting to ensure timely delivery of upsell.
- Constantly follow up on emails from frontdesk.loscabos and ensure they are orderly and up to date.
Knowledge and Skills
You will need to have a college education in Hospitality or Business Administration, and a minimum of two years in a leadership role with a strong track record in a luxury resort. You should also have excellent communication skills, with the ability to communicate, read and write in English and Spanish. Extra languages are a plus.
Benefits
- A competitive salary range of $80,000 - $120,000 per annum.
- An annual incentive plan for managerial roles at Department Head level.
- A shuttle service from San Lucas and San Jose del Cabo to the resort.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location.
- Offering complimentary buffet style duty meals.
- Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.
About Us
We believe that life is richer when we truly connect to the people and the world around us. At Four Seasons, we guide all of our actions by the Golden Rule: 'Treat others the way you would like to be treated.' We are a caring team with a family spirit, and we offer opportunities to build a successful career with global potential.
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