Luxury Training Specialist
hace 2 semanas
At Montblanc, we are committed to delivering exceptional experiences and pushing the boundaries of luxury.
We are seeking a highly skilled Luxury Training Specialist to join our team in North America. This role is responsible for supporting the training area in designing, developing, and coordinating training activities for the brand across all channels.
Key Responsibilities:
• Develop an annual training calendar that aligns with new product launches and their deployment, as well as induction training
• Track and create reports on the outcomes of all training sessions, maintaining accurate records for the company
• Update the work plan, including special launches and ensure necessary resources are allocated
• Coordinate the delivery of Distributed Brands training courses for Directors, Sales, and Administrative Personnel
• Attend training sessions to stay up-to-date on new releases and products, ensuring expertise is maintained
• Translate corporate training information into Spanish, adapting it to the Mexican market's unique requirements
• Define and coordinate resource supply for courses, including gifts, decorations, and materials
• Conduct field visits to verify staff knowledge, identify needs, and opportunities for improvement
• Schedule and surprise visits to Sales Points to monitor performance and provide feedback
• Determine the need for reinforcing training for Sales Associates, addressing product-related doubts and providing support in problem-solving
• Participate in the final content definition and follow-up on the training app and coaching program
In this role, you will have the opportunity to work with one of the largest and most prestigious luxury brands, contributing to the development of our team and the delivery of exceptional customer experiences.
The estimated salary for this position is $65,000 - $90,000 per year, depending on experience and qualifications.
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