Empleos actuales relacionados con Lead Software Support Engineer - Zapopan, Jalisco - Toshiba Global Commerce Solutions, Inc.
-
Lead Software Engineer
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoAbout the Role">As a Lead Software Engineer, you will be responsible for designing, developing, and maintaining complex software systems. With a strong focus on software quality assurance, you will work closely with cross-functional teams to ensure seamless integration and deployment of our products.
-
Software Support Team Lead
hace 5 días
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completoJob DescriptionWe are seeking a skilled Software Support Manager to lead our team of L2/L3 SW Support Engineers in Guadalajara, Mexico. The successful candidate will interact with WW customers, resolve bugs, and address customer support requests under various environments.ResponsibilitiesEmployee management activities include sourcing, interviewing, and...
-
Amazon Software Support Engineer
hace 2 semanas
Zapopan, Jalisco, México Amazon A tiempo completo**Job Description:**We are seeking a talented Software Support Engineer to join our Device Support Engineering (DSE) team at Amazon. In this role, you will be responsible for providing first-level support for Amazon devices, including troubleshooting and debugging technical issues.About the Role:Provide first-level engineering support for customer-reported...
-
Software Development Engineer Lead
hace 1 semana
Zapopan, Jalisco, México Amazon A tiempo completoAbout UsAmazon is a global leader in e-commerce, cloud computing, and artificial intelligence. Our Devices organization develops and owns the products that Amazon sells on both the Amazon retail site and to external vendors.The OpportunityWe are seeking a talented Software Development Engineer to join our team in building cross-platform software to enable...
-
Software Engineer
hace 3 semanas
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company**We are responsible for resolving issues in our complex software stack for our global retail customers.Whether it's bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers.Every day, our team learns something new.If you are passionate about learning daily, this is the team to...
-
L3 Software Support Engineer
hace 3 semanas
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market.Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
L3 Software Support Engineer
hace 3 semanas
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market.Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
Cloud Software Engineer
hace 6 días
Zapopan, Jalisco, México Oracle A tiempo completoWe are seeking an experienced Cloud Software Engineer to join our team at Oracle. As a key member of our operations, sales, and service delivery teams, you will be responsible for designing and developing high-quality code to ensure the reliability, scalability, and performance of our software products.**About the Role:**You will lead architectural...
-
Software Support Manager
hace 3 semanas
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**Software Support Manager****The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market.Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster...
-
Software Engineer Leader for Enterprise Projects
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced software engineer to lead our enterprise projects.The ideal candidate will have a strong background in Java, with experience in Spring Framework and Kubernetes. They will also be proficient in writing clean, modular, and testable code that is scalable and secure.
-
Software Engineering Lead
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoOracle Analytics PlatformThe Oracle Analytics platform is an industry-leading product that empowers entire organizations with a full range of business analytics tools, enterprise-ready reporting, and engaging, easy-to-use self-service data visualizations.We are seeking a skilled Senior Software Developer to join our team and help develop, deploy, and support...
-
Senior Software Engineer
hace 3 semanas
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company**We are responsible for resolving issues in our complex software stack for our global retail customers.Whether it's bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers.Every day, our team learns something new.If you are passionate about learning daily, this is the team to...
-
IT Support Engineer
hace 2 días
Zapopan, Jalisco, México beBee Careers A tiempo completoAbout the Job:We are looking for an IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical support to our clients and resolving complex technical issues.The Ideal Candidate:Has a strong background in computer science and system administrationExcellent problem-solving and analytical skillsStrong...
-
Lead Quality Engineer
hace 2 semanas
Zapopan, Jalisco, México Genpact A tiempo completoLead Quality Engineer - Digital SolutionsWe are looking for a highly skilled Lead Quality Engineer - Digital Solutions to join our Digital Marketing Technology team at Genpact. In this role, you will be responsible for defining and executing test cases for web applications based on software requirements and technical specifications.The ideal candidate will...
-
Senior Software Development Lead
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout UsThe Supply Chain Cost Management solution helps organizations plan and track product profitability through the global supply chain. This involves creating what-if scenarios for manufacturing, buying, distributing, and selling products. The solution performs all financial accounting for supply chain transactions and provides analytics for tactical and...
-
Software Test Engineer Lead
hace 2 semanas
Zapopan, Jalisco, México Toshiba Global Commerce Solutions, Inc. A tiempo completoAbout ToshibaToshiba Global Commerce Solutions, Inc. empowers teams to deliver innovative solutions.Our diverse workforce fosters creativity and encourages skill development.We provide a supportive environment that celebrates multidisciplinary collaboration.Role OverviewAs a Software Test Engineer, you will contribute to:Developing high-quality digital...
-
Software Development Engineer
hace 4 semanas
Zapopan, Jalisco, México Amazon A tiempo completoSoftware Development Engineer - Amazon Devices, DS2 (Device Software & Services)The Amazon Device Services organization is hiring a Software Development Engineer to help us build cross-platform software to enable the seamless launch, provisioning and management of devices.The team is responsible for building solutions that enable Device Operations and Supply...
-
Software Development Engineer
hace 2 semanas
Zapopan, Jalisco, México Amazon A tiempo completoSoftware Development Engineer - Amazon Devices, DS2 (Device Software & Services)The Amazon Device Services organization is hiring a Software Development Engineer to help us build cross-platform software to enable the seamless launch, provisioning and management of devices. The team is responsible for building solutions that enable Device Operations and...
-
Senior Software Dev Engineer
hace 4 semanas
Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamThe Amazon...
-
Software Development Lead
hace 7 días
Zapopan, Jalisco, México Rand Technology A tiempo completoJob OverviewWe are seeking an experienced Software Development Lead to join our team at Rand Technology.This role is perfect for a highly motivated and organized individual who is passionate about leading software development teams.
Lead Software Support Engineer
hace 3 semanas
Toshiba Global Commerce Solutions, Inc. provides a comprehensive benefits package to its employees, including career advancement opportunities, professional development programs, and a positive work environment.
As a Lead Software Support Engineer, you will be responsible for leading a team of software support engineers to ensure timely and quality resolution of customer issues, developing and implementing effective support strategies, collaborating with cross-functional teams, and driving software improvements upstream to development and test groups.
The position is based in our Guadalajara, Jal. Mexico development center facility.
Your responsibilities will include:
- Managing a team of software support engineers to ensure timely and quality resolution of customer issues.
- Developing and implementing effective support strategies to improve customer satisfaction and reduce support costs.
- Collaborating with cross-functional teams to drive software improvements upstream to development and test groups.
- Providing on-the-job training, mentorship, and coaching to staff members to enhance their skills and capabilities.
- Conducting performance evaluations, creating performance improvement plans, and taking disciplinary action when necessary.
- Communicating effectively with senior management, listening and understanding customer support needs.
- Responsible for upholding the Toshiba Code of conduct and promptly reporting violations of the Code or other company policies.
To be successful in this role, you must have:
- Bachelor's degree in computer science/computer engineering or equivalent.
- +10 years of experience working in software development with strong knowledge of software development life cycle processes.
- A strong understanding of business management and leadership principles.
- Solid ability to effectively prioritize work, juggling daily support responsibilities.
- Excellent interpersonal and communication skills.
- Demonstrated ability to lead multidisciplinary technical teams.
- Solid Problem Analysis and Solving Skills: Ability to troubleshoot a complex issue down to potential components, if possible, identify a root cause or gather supporting evidence for escalation.
- Solid ability to incorporate daily sustaining roles with progress on strategic improvements, issues, deciding what requires the greatest immediate attention, and coordinating actions to laser focus to achieve the greatest efficiency.
- Solid ability to work with customers, representatives and/or Product Management to understand business impacts and translate them into efficient action plans.
- Commitment to providing exceptional service to customers and support to staff members.
We offer:
- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more)
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage.
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
