Order to Cash Expert

hace 4 días


Ciudad de México, Ciudad de México Agilent Technologies A tiempo completo
About the Position

We are seeking a skilled Order to Cash Expert to join our team. As a key member of our customer experience department, you will play a crucial role in providing exceptional service to our valued customers.

Your primary responsibility will be to lead and coordinate the end-to-end customer experience, from order to cash. This includes resolving customer service invoice-related issues for complex, multi-country or multi-regional accounts.

You will act as a liaison between customers and internal organizations such as Sales, Manufacturing, Collections, Logistics, and Global Trade to resolve customer inquiries.

This role requires strong analytical and problem-solving skills, with the ability to work independently and make sound decisions.

Key Responsibilities:
  • Validate and process invoices for customers
  • Perform invoice verification
  • Reconcile information between internal databases
  • Process inquiries and track invoices
  • Provide quality customer service to internal and external clients
  • Manage confidential information and reports
  • Answer telephone calls, chats, and emails daily responding to internal or external customers
  • Lead initiatives and projects requiring coordination within the team and with other functions
  • Resolve a broad range of customer service-related problems of varying scope and complexity
Ideal Candidate:
  • Proven experience as a billing specialist or related scope
  • Understands the complete order to cash cycle
  • Excellent interpersonal and communication skills (English and Spanish) with the ability to effectively present information and respond to questions from internal and external customers
  • Accuracy and close attention to detail
  • Team player and hard worker
  • Ability to multitask
  • Ability to gather and review resources and select and synthesize data for reports and other written materials


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