Fraud Prevention Specialist for Payment Operations
hace 1 semana
We are seeking a seasoned Fraud Prevention Specialist to join our Payment Operations team in LATAM. As a key member of this team, you will be responsible for assessing, managing, and minimizing fraud within our Payments Risk & Identity (PR&I) Operations.
This role offers a unique opportunity to expand our commitment to Operational Cost Structure (OCS) by investigating, mitigating, and monitoring fraud trends, protecting our company, customers, and business partners from financial losses, and ensuring a safe and secure marketplace for all.
This operations-driven position requires a combination of creative problem-solving, detail-oriented responsibility, risk & fraud knowledge, and interpersonal ability to nurture and guide teams to achieve excellence in payment operations.
This role will significantly contribute to the sustainable growth of Uber's Payments business.
Key Responsibilities:- Reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds, and Appeasements on Online Food Delivery and Grocery
- Develop & Optimize Processes: Implement new risk mitigation solutions and frameworks that improve our ability to detect, measure, and intervene against fraudulent activity, including better operational processes, automated systems, and upstream design solutions.
- Analytics: Analyze databases using SQL or Python to review earner (partners), spender (users), and merchants metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem.
- Strategy: Prioritize projects for the team, set timelines to reach goals quickly, and evaluate risk potential of new product features or business lines.
- 2+ years of high-performing work experience in Risk, Banking, Online Retailers, Startup, Strategy, Operations, Analytics, Business Development, or related fields with demonstrated ability in quantitative fields.
- Proficiency in writing SQL queries for large data interpretation and ability to derive insights from it.
- Technical experience in working with spreadsheets, SQL interfaces, graphs, and pivot table creation. Managing and creating dashboards.
- Proficiency to clearly communicate verbally and written in English.
- Problem-solving: Ability to solve high-complexity problems using logic, common sense, and data, providing actionable insights and mitigation plans.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
- Advanced communication skills to explain and present work, taking a prominent role in building constructive debate.
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