Cloud Operations Expert

hace 1 semana


Guadalajara, Jalisco, México Epam A tiempo completo

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. We strive to have a positive impact on our customers, employees, and communities.

We embrace a dynamic and inclusive culture that fosters collaboration and innovation. Our team members contribute to a diverse array of projects, delivering creative and cutting-edge solutions.

Job Description:

We are seeking a Cloud Operations/Support Engineer who can provide exceptional support to our customers using Cloud Platform products, solutions, and APIs. This role involves working closely with Engineers and Product Managers to improve the product and ensure customer success.

The ideal candidate will have at least 2 years of experience as a Systems Engineer or a combination of Networking and System Administrator. Strong knowledge of Linux/UNIX and Windows Server is required, along with familiarity with scripting (Bash, Shell or Python) and administration (user accounts, permission models, access control).

Responsibilities:

  • Provide technical assistance as part of a global 24x5-support organization
  • Handle change requests and incident tickets for remaining Infrastructure Teams
  • Follow notification and escalation procedures

Requirements:

  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)

We Offer:

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning, and more
  • English classes with a certified teacher
  • Support for employee initiatives (Algorithms club, toastmasters, agile club, and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe

Salary: $80,000 - $110,000 per year

Location: Mexico City, Mexico

About this role: As a Cloud Operations/Support Engineer at EPAM, you will be responsible for providing top-notch support to our customers using Cloud Platform products, solutions, and APIs. You will work closely with Engineers and Product Managers to improve the product and ensure customer success. If you're self-driven, excited by working on a diverse set of problems, and have a strong focus on results, we encourage you to apply.


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