GlobalView Application Services Consultant

hace 6 días


Ciudad de México, Ciudad de México ADP A tiempo completo
Job Summary

ADP is seeking a highly skilled GlobalView Application Services Consultant to join our team. As a key member of our organization, you will be responsible for providing expert-level support and guidance to our clients.

Key Responsibilities
  • Issue Resolution: Provide timely and effective resolution to post-live issues, including investigation, solution identification, recommendation, configuration, unit testing, and solution documentation.
  • Functional Specifications: Prepare and develop functional specifications and change control requests, including design and configuration details.
  • Consulting Services: Provide consulting services to our client base, including guidance on design and configuration of complex solutions and functional/technical expertise.
  • Client Communications: Deliver effective client communications and ticket management/resolution via CRM, ensuring customer needs are addressed.
  • Collaboration: Communicate effectively with ADP ancillary services, liaise with Service Delivery Coordinators/Account Management, and attend client-facing meetings as required.
  • Support Pack Configuration: Assess Support Pack configuration, modify subsequent configuration and testing activities arising out of support pack application.
  • SAP Note Application: Identify, manage, and test SAP Note application as an Advanced Correction.
  • Customer Messages: Create and send customer messages to SAP to request support and corrections.
  • Knowledge Sharing: Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
  • Mentoring: Provide mentoring support and guidance to other consultants on areas of expertise.
  • Team Leadership: Lead, develop, organize, and lead team, including coaching, training, monitoring, and managing work activity, resource planning, and scheduling.
Requirements
  • SAP Payroll/HR Application Experience: 3-5 years of directly related experience, including SAP Payroll/HR application experience, Enterprise/Personnel structure, payroll configuration, rules, and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration.
  • Excellent Understanding: Excellent understanding of Payroll Processing Methodology and Employee Self Service/Portal.


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