Transportation Management Service Quality Expert

hace 1 semana


Ciudad de México, Ciudad de México Damco Spain SL A tiempo completo
Company Overview:
Maersk, a leading global logistics company, is seeking an experienced professional to join our team as a Transportation Management Service Quality Expert. This role will be based in Mexico City and will report directly to the Head of Operations.

The ideal candidate will have a strong background in service management, incident resolution, and problem management. They will be responsible for overseeing the overall service quality of our Transportation Management (TM) system, ensuring that it meets the highest standards of excellence. This includes developing and implementing best practices, monitoring system performance, and collaborating with cross-functional teams to drive improvements.

The successful candidate will have excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. They will be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

Responsibilities include:
  1. Developing and implementing best practices for service quality management.
  2. Monitoring system performance and identifying areas for improvement.
  3. Collaborating with cross-functional teams to drive improvements and implement changes.
  4. Ensuring compliance with ITIL processes and frameworks.
  5. Providing exceptional customer experiences through proactive issue resolution and timely communication.

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