Technical Support Specialist

hace 1 día

Sonora, México Mci A tiempo completo
Company Overview

MCI is a leading provider of business process outsourcing (BPO) solutions, specializing in delivering personalized services to meet the diverse needs of our clients. With a commitment to excellence and an emphasis on innovation, we have established ourselves as a trusted partner in the industry.

About the Job

We are seeking a Technical Support Specialist to join our team. This role involves interacting with residential and commercial clients via phone, resolving issues, providing general customer support, and offering additional products and services when appropriate.

Responsibilities:
  • Manage incoming and outgoing calls in a courteous, timely, and professional manner.
  • Ensure first-call resolution by troubleshooting problems and handling calls effectively.
  • Investigate systems to find missing information as needed; coordinate with other departments to resolve issues when necessary.
  • Document customer complaints accurately and process them in relevant systems.
  • Lead research discussions to determine the best options for customers.
  • Utilize knowledge bases and training to respond accurately to customer inquiries, following all guidelines, policies, and procedures.
  • Meet requirements related to confidential information and personal data.
  • Escalate customer issues to relevant personnel and managers for resolution as needed.
  • Attend meetings and training sessions and review new training materials to stay up-to-date on program changes, systems, and processes.
  • Meet all attendance and work schedule requirements.
Requirements and Qualifications

To be successful in this role, you should possess the following skills and qualifications:

  • Be at least 18 years old.
  • Holds a high school diploma or equivalent.
  • Excellent organizational, written, and communication skills.
  • Ability to write quickly and accurately (over 20 words per minute).
  • Basics Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) knowledge.
  • Basic understanding of the Windows operating system.
  • Highly reliable, able to maintain regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem-solving, and negotiation.
  • Customer service-oriented (empathetic, receptive, patient, and meticulous).
  • Ability to perform multiple tasks, remain focused, and self-manage.
  • Strong team player with a focus on customer-centricity.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and ability to establish relationships with colleagues and customers.
  • Fluency in English reading and speaking.
Benefits

We offer a competitive salary range of $45,000 - $65,000 annually, based on experience, plus a variety of benefits and incentives to support and reward our team members. Our compensation and benefits packages are designed to grow with you over time.

You can expect from MCI:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars.
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
Additional Information

This role will be based in a professional office environment. While performing the duties of this job, the employee will be primarily sedentary and required to sit/stand for extended periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. Occasionally, the employee may be required to move around the office to complete tasks; reach in any direction; lift or carry objects weighing up to 40 pounds.

  • Senior Technical Support Specialist

    hace 2 semanas

    Sonora, México Intugo A tiempo completo

    Company Overview:">A revolutionary tech company, Intugo, has been transforming the way tenants experience home tours since 2011. With over 15 million self-tours powered for more than 3,500 property operators, our technology enables seamless, secure access to vacant properties.Salary: $20,000 per monthJob Description: We're seeking a highly skilled Senior...

  • Home Utility Support Specialist

    hace 3 semanas

    Sonora, México Utility Profit + Sunroom A tiempo completo

    **About Us**Sunroom Leasing, in partnership with property managers, has streamlined the utility setup process for renters and property managers. We identified the need for a standalone product to simplify this process and thus created Utility Profit. Our mission is to enhance the experience of renting homes by providing an easy way for renters to see utility...

  • Agronomy Business Development Specialist

    hace 4 semanas

    Sonora, México Tessenderlo Group A tiempo completo

    About the RoleWe are seeking an experienced Agronomy Business Development Specialist to join our team at Tessenderlo Group in Guatemala. In this role, you will be responsible for supporting sales activities and driving business development initiatives for TKI fertilizers.Key ResponsibilitiesSales Support: Align with the line manager on sales and development...

  • Customer Service Representative

    hace 3 semanas

    Sonora, México Intugo A tiempo completo

    At Intugo, we are seeking a highly skilled and customer-focused Customer Service Representative - Frontline Support Specialist to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.About the Role:We are looking for a candidate who can provide exceptional customer service...

  • Audiology Specialist

    hace 3 semanas

    Sonora, México WSAudiology A tiempo completo

    About UsHearUSA is a leader in hearing health, dedicated to making care simpler and more accessible. We strive to set a new standard in modern hearing care, empowering our teams to change lives through Simply Excellent Hearing Care.Our mission is to reduce the stigma around hearing loss and make a positive impact on millions of lives. With over 360 hearing...

  • Sales Expansion Specialist

    hace 2 semanas

    Sonora, México Nobel Biocare A tiempo completo

    At Nobel Biocare, we are seeking a skilled Sales Expansion Specialist to join our team. The ideal candidate will have experience in direct sales and profit growth within assigned accounts and territories.We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.About the RoleThis is a unique opportunity to establish...

  • Data Protection Specialist

    hace 4 semanas

    Sonora, México Clip A tiempo completo

    About ClipWe are a well-funded, fast-growing FinTech startup leading the payments landscape in Mexico. Our mission is to empower people to exchange value directly from a mobile device.The Role:As a Data Protection Specialist, you will be part of our team responsible for preventing and timely detecting fraud. You will analyze data to identify suspicious...

  • Hearing Care Specialist

    hace 4 semanas

    Sonora, México WSAudiology A tiempo completo

    About Our Hearing Care Team:HearUSA is a leader in hearing health, dedicated to making hearing care simpler and more accessible. Our mission is to change one million more lives in the next five years through Simply Excellent Hearing Care.We take a stand against the stigma of hearing loss by providing a comprehensive hearing evaluation, hearing aid selection,...

  • Auditory Healthcare Specialist

    hace 3 semanas

    Sonora, México WSAudiology A tiempo completo

    About UsHearUSA, a leader in hearing health, is dedicated to simplifying and making hearing care more accessible. Our mission is to set a new standard in modern hearing care, giving clients easy access to advanced technology and exceptional service.We aim to break down the stigma surrounding hearing loss by promoting awareness and education. HearUSA is...

  • Client Onboarding Solutions Specialist

    hace 3 semanas

    Sonora, México Utility Profit + Sunroom A tiempo completo

    About Utility Profit + SunroomUtility Profit + Sunroom is on a mission to revolutionize the home rental experience. Our innovative platform makes it easy for renters to discover and connect with utility providers, streamlining the setup process and enhancing their overall living experience.Your Role in This JourneyWe're building a sales team to drive growth...

  • Ondersteuning Specialist

    hace 3 semanas

    Sonora, México Aps Personeelservice A tiempo completo

    Functieomschrijving Ondersteuning SpecialistJij bent onze nieuwe aanspreekpunt voor klantencontact. Je bent verantwoordelijk voor het verstrekken van informatie over order statussen en levertijden, alsook het beantwoorden van vragen en klantverzoeken.Je werkt in een verkoopteam bestaande uit 20 collega's waar hard werken, humor en voor elkaar klaarstaan hoog...

  • Nuclear Medicine Technologist

    hace 3 semanas

    Sonora, México ZipRecruiter A tiempo completo

    MedPro Healthcare Allied Staffing is seeking a dedicated Nuclear Medicine Technologist for a 13-week assignment in Sonora, California.Job OverviewThis opportunity offers the chance to work as a crucial member of a healthcare team, delivering high-quality patient care and contributing to the advancement of medical imaging.Estimated Salary: $100,000 - $120,000...

  • Full Stack Software Developer Opportunity

    hace 1 día

    Sonora, México Capital One A tiempo completo

    At Capital One, we are looking for talented Full Stack Software Engineers to join our team. This is an exciting opportunity to be part of a dynamic and innovative environment where you will have the chance to build and pioneer in the technology space.About UsWe are a leading financial institution that is committed to empowering Americans to achieve financial...

  • Total Rewards Specialist

    hace 1 día

    Sonora, México Te Connectivity Corporation A tiempo completo

    Job OverviewAt TE Connectivity, we develop innovative solutions to create a safer, more sustainable world. Our Total Rewards team plays a critical role in shaping our compensation and benefits programs to attract, retain, and motivate top talent.About the RoleWe are seeking an experienced Compensation and Benefits Analyst III to join our team. As a key...

  • Transfer Pricing Expert

    hace 3 semanas

    Sonora, México The Resource A tiempo completo

    Position OverviewThe Resource is seeking a highly skilled Transfer Pricing Specialist to join its Corporate Tax Team. This role reports to the International Tax Director and involves working closely with other dedicated tax professionals to provide critical tax advisory and reporting services.Key ResponsibilitiesImplement and develop the global transfer...

  • Customer Quality Engineer

    hace 2 meses

    Sonora, México TE Connectivity A tiempo completo

    TE Connectivity's Quality Control and Reliability Teams ensure product and / or product components comply with specifications and quality standards. They test and inspect products against performance and integrity criteria to ensure product quality and reliability, and to determine the suitability of product release. **What your background should look...

  • Senior Staff Engineer Process Development

    hace 1 mes

    Sonora, México BD A tiempo completo

    We transform the world of health through innovative solutionsBD is a leading global medical technology company that advances health by improving medical discovery, diagnostics, and patient care. We're looking for a talented Senior Staff Engineer Process Development to join our team and help us achieve our ambitious goals.This role will be part of our...

  • Manufacturing Process Optimization Specialist

    hace 3 semanas

    Sonora, México Te Connectivity Corporation A tiempo completo

    About UsAt TE Connectivity Corporation, you will have the opportunity to work with a diverse team of professionals from various industries to create a safer, more sustainable, and connected world.We are process leaders for stamping, molding, or assembly related topics, ensuring our processes run at optimum levels for quality and output. Our teams are experts...

  • Accounting Technician 1/2/3

    hace 2 meses

    sonora, México Tuolumne Utilities District A tiempo completo

    REPORTS TO: Finance DirectorDATE PREPARED: March 2024PAY RANGE: 34/40/44FLSA Status: Non-exempt General Description: Under general supervision of the Finance Director, performs a variety of professional and technical duties in support of financial and accounting functions of the District; prepares, processes and maintains accounting and financial...

  • Strategic Sourcing Analyst Ii

    hace 3 meses

    Sonora, México TE Connectivity A tiempo completo

    TE Connectivity's Strategic Sourcing Teams develop and implement multi-year strategies for assigned commodities, suppliers, and parts/services to achieve established goals in supplier quality, delivery, price, and service. They align strategy and execution with cross-functional partners such as engineering, manufacturing, product management, and functional...