Global Command Center Service Reliability Expert

hace 2 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this dynamic opportunity as Global Command Center Service Reliability Expert, you will play a pivotal role in ensuring the seamless operation of our global systems. Your responsibilities will include:

  1. Performing daily service checks and evaluating system performance to identify areas for improvement.
  2. Providing expert diagnostics, troubleshooting, and swift resolution of events and incidents.
  3. Escalating incidents to the appropriate support teams and documenting shift activity for efficient handover.
  4. Collaborating with cross-functional teams to develop and implement process improvements.
  5. Tracking and coordinating incident resolution, identifying probable causes of failures, and recommending potential solutions.
  6. Managing support cases and working closely with customers and internal stakeholders to ensure exceptional client satisfaction.
  7. Fostering a culture of continuous improvement by identifying opportunities to enhance our Major Incident Management process.
  8. Developing and maintaining strong relationships with internal and global teams to drive business outcomes.

About You

We are looking for a seasoned professional with:

  • 2-3 years of experience in supporting IT infrastructure, applications, and cloud services.
  • A strong background in NOC operations, with a preference for those with experience in similar environments.
  • Windows, UNIX, or Storage administration skills as an added advantage.
  • Excellent communication and collaboration skills to effectively interact with global teams and stakeholders.
  • Proficiency in tools like Data Dog, Service Now, or Jira.
  • A passion for process improvement and a commitment to delivering exceptional results.


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