Global Command Center Service Reliability Expert
hace 2 semanas
About the Role
In this dynamic opportunity as Global Command Center Service Reliability Expert, you will play a pivotal role in ensuring the seamless operation of our global systems. Your responsibilities will include:
- Performing daily service checks and evaluating system performance to identify areas for improvement.
- Providing expert diagnostics, troubleshooting, and swift resolution of events and incidents.
- Escalating incidents to the appropriate support teams and documenting shift activity for efficient handover.
- Collaborating with cross-functional teams to develop and implement process improvements.
- Tracking and coordinating incident resolution, identifying probable causes of failures, and recommending potential solutions.
- Managing support cases and working closely with customers and internal stakeholders to ensure exceptional client satisfaction.
- Fostering a culture of continuous improvement by identifying opportunities to enhance our Major Incident Management process.
- Developing and maintaining strong relationships with internal and global teams to drive business outcomes.
About You
We are looking for a seasoned professional with:
- 2-3 years of experience in supporting IT infrastructure, applications, and cloud services.
- A strong background in NOC operations, with a preference for those with experience in similar environments.
- Windows, UNIX, or Storage administration skills as an added advantage.
- Excellent communication and collaboration skills to effectively interact with global teams and stakeholders.
- Proficiency in tools like Data Dog, Service Now, or Jira.
- A passion for process improvement and a commitment to delivering exceptional results.
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