Technical Maintenance Coordinator

hace 7 días


Xico, México Ericsson A tiempo completo
About Ericsson

Ericsson is a leading provider of telecommunications equipment and services, with a strong focus on innovation and customer satisfaction.

Job Description

We are seeking a Technical Maintenance Coordinator to join our team. In this role, you will be responsible for coordinating and managing various technical maintenance functions, including customer problem management, helpdesk support, and field dispatch. Your primary goal will be to ensure seamless service delivery to our operators' customers while maintaining optimal utilization and productivity of field forces.

Your responsibilities will include receiving, resolving, and providing meaningful status updates on repair and/or restoration activities to customer care centers or directly to operators' customers. You will also act as a support function for all field activities, engaging in proactive and comprehensive customer event management. Additionally, you will initiate infrastructure incident management and oversee customer incident management, recording, managing, and resolving customer problem management issues.

You will be required to manage work orders, creating and assigning orders as needed, and following up to ensure timely completion. Furthermore, you will oversee spare part coordination, managing logistics, and updating work orders with spare part information.

Key Skills and Qualifications
  • Incident management
  • Contact Centre (Business)
  • MS TOP
  • Spare part handling
  • Work Order
  • Communication
  • Remote Site Access Control
  • 1st level Incident Management
  • ITIL Framework
  • Call Centers
  • Site Security

We offer an estimated salary of $65,000 - $85,000 per year, based on industry standards and your qualifications. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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