Telecommunications Administrator Role

hace 2 semanas


Tlaquepaque, Jalisco, México Hella A tiempo completo

TELECOMMUNICATIONS ADMINISTRATOR ROLE

Overview

HELLA, a leading automotive supplier, is seeking a skilled Telecommunications Administrator to join its team. This role is ideal for a passionate individual who thrives in a dynamic environment.

Responsibilities

  • Manage Microsoft Teams Communication infrastructure.
  • Configure and troubleshoot AudioCodes SBC and OVOC.
  • Support user endpoints, including Deskphones, Softphones, and Mobile Clients.
  • Provide day-to-day operational support and maintenance for Telephony infrastructure and users.
  • Diagnose and resolve complex problems related to SIP, ISDN, PRI, BRI, and other protocols.
  • Work on standard service request and incident tickets.
  • Support implementation of low to medium complexity projects and tasks.

Qualifications

  • Bachelor's Degree in Telecommunications or Computer Science.
  • Knowledge of basic telephony principles and codecs, including G711 and G722.
  • Experience with Microsoft Teams platform for Telephony, including Operator Connect and Direct Routing.
  • Experience with QoS implementation and troubleshooting.
  • Knowledge of WAN protocols and TCP/IP model.
  • Excellent troubleshooting and analytical skills in IP telephony and Networking.
  • Ability to work well in an international team.
  • Excellent organizational, verbal, and written communication skills.
  • Advanced English language skills.

About Hella

Hella is a global company that offers a dynamic work environment and opportunities for career growth.



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