End User Computing Engineer III

hace 2 semanas


Monterrey, Nuevo León, México GM Financial A tiempo completo
About the Role

GM Financial is seeking a highly skilled End User Computing Engineer III to join our team. As a key member of our IT department, you will be responsible for maintaining the integrity of our end user infrastructure, creating and developing new solutions, and working with business clients, IT departments, and vendors to ensure seamless technology operations.

Key Responsibilities
  • Support and maintain the Global End User Computing (EUC) platforms, ensuring high performance and reliability.
  • Plan, architect, design, document, and implement EUC platforms, operating systems, enterprise software, and peripheral upgrades to improve services provided to business clients.
  • Proactively identify opportunities for improvements to existing processes and for automation.
  • Perform routine EUC administration tasks, as necessary, to assure the reliable operation of the global end user computing platforms, including routine operations system and software updates.
  • Work ticketing queues to provide timely resolution for end users and document all work.
  • Perform root cause analysis as needed for end user-related issues.
  • Author policy, procedure, and standards documents.
  • Effectively communicate current status of all projects, problems, and issues to the department Manager or AVP.
  • Study and analyze the performance and capacities of EUC systems to prepare plans for future expansion and upgrades.
  • Transfer knowledge via documentation and training to End User Computing operations teams.
What We Offer

At GM Financial, we value our employees' well-being and offer a range of benefits, including wellness and integration activities, competitive salary and benefits, and opportunities for professional growth and development.

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours, Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan, and others.

We are an Equal Opportunity Employer and are committed to diversity and inclusion at every level of our organization.



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