Credit Card Specialist II

hace 3 semanas

Guadalajara, Jalisco, México Hireright A tiempo completo

About HireRight:
Overview:
This role is responsible for accurate and timely credit card processing for HireRight group of companies. The Credit Card Specialist II will interact with customers and internal team members in a prompt, professional, and courteous manner.

**Key Responsibilities:**

- Enables net terms customers to pay online with the use of credit card tools such as payment links and invoice release;
- Liaise with customers with CC payment terms to ensure that valid credit card details are saved on the system
- Ensures that accounts with expired or invalid credit cards on file are followed up in line with the agreed process;
- Communicates with customers, with tact and diplomacy, to obtain information on invalid credit card details or payment issues as quickly as possible;
- Research and resolve issues connected to customers with CC payment terms;
- Analyzes and evaluates applicability of customer inactivation in line with agreed process;
- Prepares regular bad debt reports for credit cards accounts to share with the team members for chasing, active monitoring of the accounts and proceeding with deactivations when necessary;
- Produce daily reports from credit cards system with processed transactions and provide them to Cash Allocation team for entering into the accounting system;
- Updates monthly transactions reporting from credit cards systems and provide the data to the finance management team;
- Reviews rejected transactions report to make sure that all accounts are contacted for updated credit card details and deactivated if necessary;
- Ensure monthly imports for the automated credit card payments;
- Supports the Collection team in the successful delivery of services and assists in resolving customer issues;
- Assists Finance management members in defining and implementing standardized processes to improve efficiencies, increase performance, and drive continuous improvement;
- Ensures Senior Credit Cards Specialist is kept updated on any issues or problems and is consulted prior to taking any action outside of immediate remit
- Explains standard Credit Cards policies and procedures to internal and external stakeholders.
- May assist with mentoring, training, and coaching of new team members within immediate team
- Perform other duties as assigned or required in a positive manner. Occasional overtime is available to meet work demands.

**Requirements:**

Preferably 3 years of experience in AR
- Working knowledge of MS Excel
- Experience of working with Great Plains and/or General Ledger and/or AP Platform is an advantage
- Proficient in all aspects of the Credit Card role

**What we offer:**

Additional Benefits Include:
- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead and Virgin of Guadalupe.
- Food Voucher + Meal Bonus
- Saving Fund
- Generous Vacation Program
- Monthly Teleworking support
- Insurance for major medical expenses
- Generous Referral Program
- Professional Growth**HireRight, LLC is an Equal Opportunity Employer**

**Minorities / Females / Veterans / Disabilities**

**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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